Exchange & Refunds
- Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
- To complete your return, we require a receipt or proof of purchase.
- Once your items are received and inspected, we will send you an email to notify you that we have received your returned items.
- Late or missing refunds (if applicable). If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
- Heidelberg OEM Parts are subject to re Stocking fees.
- For whatever reason if you're not satisfied with your purchase you may return it for a full refund within 30 days from the day of purchase. If after the 30 day period you feel the product your received is defective please contact us and a refund will be determined on a case by case basis.